Professional Background

Alex Engel is Head of Solutions at Cochlear, leading technology delivery for Commercial Operations across customer service, sales, and marketing platforms. He specializes in translating AI strategy into business value while navigating data privacy and security in regulated healthcare environments. Alex's experience at Cochlear, a global organization serving patients and professionals across the care lifecycle with operations in 20+ countries, provides unique perspective on maintaining AI agility while respecting diverse regulatory and operational requirements. He is passionate about helping leaders balance innovation with governance and enabling teams to harness AI for measurable impact.