Strategic AI
Harrisburg University of Science and Technology
Advisory Panel Member
With over 20 years of experience at the intersection of technology and business operations, Keith Faulkner is a leader in IT Service Management. As Director of Service Delivery for GDC IT Solutions, a premier IT managed services provider, he possesses a unique, cross-industry perspective on the real-world challenges and opportunities organizations face in leveraging technology to drive success. Keith specializes in designing and implementing robust IT support frameworks that enhance operational efficiency and deliver measurable business value. His deep expertise in translating complex performance data into actionable strategies gives him a practical viewpoint on how AI can be deployed to solve tangible business problems. He holds an ITIL Foundations certification and earned his Bachelor of Science in Business Administration with a concentration in Management Information Systems from Shippensburg University.
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